Frequently asked questions about Platinum hotel 

How can I get to Platinum hotel & casino Bansko?

If you are facing any difficulties contact us on +359 889 901 989


What are the check-in and check-out hours?

The regular check-in time is 14:00h.
The regular check-out time is 12:00h.

Does the hotel provide special offers and promotional rates?

Yes, we do offer promotional rates and special offers. You may find our recent offer in OFFERS PAGE, or you may sign up for our regular newsletter with our SECRET SPECIAL OFFERS. 

What are the parking options at the hotel?

 Platinum Hotel & Casino offers parking for all guests and it is absolutely free of charge.

May I smoke in my room?

All rooms in Platinum hotel & casino are non-smoking. However our rooms with balconies offers the opportunity to smoke outside the room.

Does the hotel offer wheelchair-accessible rooms?

Yes, certainly! Please contact Guest Relations department or the Recpetion desk if you would like wheelchair-accessible room.

Guest Relations Department - +359 889 901 989

Reception Desk - +359 749 884 85

Is the mini bar paid?

Yes, the mini bar is paid. Every room at Platinum hotel & casino has Mini bar menu where you will find all prices.

Is there free Wi-Fi in the hotel?

Yes, Platinum hotel & casino Bansko offers Wi-Fi connection in every room and the whole teritory of the complex absolutely free of charge. 

If you need any assistance with the password, please contact Reception Desk.


How can I plan a special event?

If you have special event while at Platinum hotel & casino Bansko and you want us to help you to surprice your loved or special once, please contact Guest Relations Department for assistance.

Does the hotel have luggage room?

Yes, Platinum hotel & casino offers luggage room for all guests free of charge.

Subscribe now and get our best offers
Please, enter a valid e-mail address
You have successfully subscribed