Regarding the COVID-19 situation our health, hygiene and safety procedures and protocols have been strengthened and we have put in place all the necessary measures to welcome our guests with complete peace of mind.
The health and wellbeing of our guests and staff is our top priority.

Platinum hotel and casino Bansko have increased the frequency of property-wide cleaning and disinfecting using ONLY medically approved products. We pay extra focus  to high-touch surfaces and public spaces such as: 

• Front desk
• Casino front desk
• Elevators
• Door handles
• Public bathrooms
• Room keys 
• Casino area amenities
• Textile
• Furniture

For your calm and pleasant vacation we also check everyone's body temperature upon entering Platinum hotel and casino Bansko. Moreover we desire nothing but our guests and staff to be happy and healthy that is why we monitor everyone's wellbeing while at Platinum hotel or Platinum casino. 

We have installed hand disinfectant gel sanitizer with medically approved products for pathogen protection. The disinfectant gel sanitizer are available throughout our property. All employees shall wear masks, gloves and other protective equipment, protective shields shall be installed in all contact areas to ensure minimum physical contact. 

Platinum hotel and casino Bansko follows cleaning protocols based on medical practices approved by the World Health Organization and with products certificated in the European Union. We use technology and highly effective cleaning products on all surfaces, objects and decorative items, and clinically proven protocols for laundering textiles. All rooms shall be cleaned and disinfected after and before each guest and on special request.

Dear guests, 

please note that the prevention from COVID-19 is shared responsibility and as such we would like to kindly ask you not to forget to:

• Wash your hands frequently or use our hand sanitizer dispensers.
• Maintain physical distancing.
• Avoid handshakes and hugs.
• Avoid touching your face: eyes, nose and mouth.

We know that Platinum hotel and casino Bansko will be your unforgettable vacation memory.

Stay positive and stay safe!
Platinum hotel and casino Bansko.